Engineer, Field Operations & Implementation / Fast Telco Subsidiary of Ooredoo Kuwait - #9217

Ooredoo Group of Companies


Date: 14/07/2021
City: Şabāḩ as Sālim, Mubārak al Kabīr
Contract type: Full time
Ooredoo Group of Companies
Role Purpose


To handle new installations for project; acting as the technical contact for major existing FT B2B client and handling trouble tickets for network issues that might arise.

Key Accountabilities & Responsibilities
  • Implementing Network & Security solutions with main focus to Cisco, HP & Fortinet products.
  • Handling system activities and service implementation requests
  • Follow up with vendors for technical issues that might arise during implementation
  • Handling the technical implementation of FT projects. Responding to TT’s on a timely manner
  • Responding to FT clients technical issues and network/security related complaints and assist customer to close it (Remotely/Onsite)
  • Acting as a 2nd level support for NOC team for Network/Security related issues from CPE side.
  • Open cases and follow up with vendors where applicable
  • Visit customer premises to fix technical issue that can’t be fixed remotely
  • To adhere to signed maintenance support contract with customers in terms of scope, support visits count and SLA. To assure that the network diagrams & documentation is updated for the existing major existing FT clients.
  • Testing new HW/Services.
  • Attending technical meeting with existing and potential FT clients to discuss the technicalities of new solutions.
Qualifications/Requirements

  • CCNP routing/switching is a must (Or equivalent).

  • Bachelor degree preferably in Computer Science, engineering or related field.

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