Director of Catering - #31601

Four Seasons

Date: 13/10/2021
City: Kuwait City, Al Asimah
Contract type: Full time
Four Seasons

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 117 hotels and private residences in major city centers and resort destination in 47 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component

Four Seasons Hotel Kuwait features 284 rooms and suites, more than 3,000 square meters of function space – most with natural daylight, all grouped on the ground and first level for privacy and security. Our guests can choose between the sleek ballroom, seating up to 900, or the ground floor room that may fit up to 400 persons

The hotel is home to five F&B outlets. Additionally, the hotel features an outdoor and indoor swimming pools within state of the art Spa and fitness center

The Role of the Director of Catering

Four Seasons Hotel Kuwait at Burj Alshaya is looking for a seasoned Director of Catering Sales who share a passion for excellence and who infuse enthusiasm into everything they do. The right candidate will possess high skills to handle a landmark luxury hotel with seven function rooms and more than 3,000 square meters of function space and multi-million dollars catering business

This position reports to the Director of Marketing (Sales & Marketing Division)


  • Set stretching goals for the team, in conjunction with the Director of Marketing and lead them to achieve and exceed financial goals with a review of these on a monthly, quarterly and annual basis
  • Communicate on a regular basis with the Event Managers to review the department, functions, staff, goals and objectives, etc
  • Develop and motivate the employees, maintaining a high level of communication
  • Closely connects and communicate with the Executive Chef, Director of Banquet and Director of F&B to fulfill the clients’ requirements
  • Manage other stakeholders internally and externally to guarantee a successful business performance


  • Develop and promote creativity and to introduce innovations throughout the department, to differentiate from the competition, motivate staff, encourage new business and help up-selling
  • Maintain a good relationship with counterparts in other competitive establishments and to be able to report competitive analysis as required
  • Conduct and participate in weekly Sales and forecast meetings as well as attend all required meetings
  • Establish all office procedures and monitor their effectiveness. To allocate duties and delegate work within the department, continuously monitoring the process and ensuring that all work is kept up-to-date
  • Develop creative Banquet/Event menus and appropriate pricing structures, based on local competitive analysis
  • Conduct weekly meetings with support departments to review all events for the upcoming week, i.e. Stewarding, Banquet service, etc
  • Keep management and Public Relations informed on all the functions booked at the hotel, as well as any known personalities or security-sensitive functions
  • Maintain the Banquet area, in conjunction with the Event Managers and Banquet Service Managers
  • Co-ordinate details of daily events with the culinary team, the Banquet operation team and Banquet Service Managers
  • Oversee the execution of events to ensure high standards of food, beverage and service delivery
  • Respond properly in any hotel emergency or safety situation
  • Ensure a very high standard of cleanliness throughout all areas of responsibility, including all of the pertinent equipment


  • Ensure maximum Marketing and Sales efforts for Events are achieved and to co-ordinate these efforts with the Director of Marketing
  • Drive proactive sales efforts in social and non-residential events against targets
  • Finalize bookings in writing, maximizing all revenue potential by up-selling in all revenue producing areas
  • Secure deposits and maintain established credit policies
  • Monitor all departmental weekly expenses, i.e. payroll, utility and food and beverage costs, etc
  • Prepare a weekly ‘definite’ booking report at the conclusion of each week and weekly and monthly pace reports. To ensure other reports such as turn away reports, Delphi are maintained accurately
  • Maintain a thorough concept of food cost and menu planning
  • Prepare weekly and monthly forecasts and the annual budget for labour, revenue and costs. Present weekly to the Director of Food & Beverage for approval
  • Secure and control all stocks issued to the Events Department and to supervise and control departmental billing and control procedures, ensuring that clients are accurately and honestly charged for the services they receive
  • Order and sign for services and expenditure required within the Events Department

Additional Responsibilities

  • Assist with all inquiries within the sales, marketing and Events department, including assistance with high telephone volume and walk-in site inspections
  • Maintain an active and visible role in the local business and social community to generate new business, recruit future employees and managers, and support the public relations efforts of the hotel
  • To carry out any other duties or projects as directed by the Director of Marketing
  • To maintain quality goals, specifically by appropriate and persistent follow-up on:
  • Attention to detail
  • In-house managers' observations/reports
  • Guest comments
  • LQA reports
  • Medallia
  • Act as the liaison for all vendor/supplier related client needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc.)
  • Periodically host and ensure maximum effectiveness of Banquet Event Order Meetings, and Resume meetings

Qualifications and Skills Required:

  • A minimum of 2 years’ experience as a director of catering sales. Or 3-5 years’ experience within catering sales department, out of which 1 year as the assistant director of catering sales. All experience must be in a multinational 5 stars hotel company
  • Sound business ethic, and proven track record in Sales and Business Development
  • Well-developed social skills with a track record of successful client interactions
  • Strong financial acumen
  • Strong leadership skills, adaptability and high level of creativity
  • Excellent reading, writing & oral proficiency in the English Language
  • Coaching and People Development Skills
  • Solid organizational skills, with ability to multitask, and excellent attention to detail
  • Solid knowledge of social events business with an emphasis on Middle Eastern weddings
  • Good F&B knowledge with understanding of menu planning
  • Ability to work long and irregular hours, weekends, and evenings
  • Able to negotiate, organize, delegate & work under pressure
  • Basic knowledge of audio-visual equipment, telecommunication technology – helpful
  • Knowledge of Delphi Sales and Catering Software or similar system
  • Computer literacy to include MS Word, Excel, and ability to use e-mail and Internet

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuwait at Burj Alshaya provides guests with a haven of serenity and luxury in city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998

The benefits offered by Four Seasons Hotel Kuwait:

Department Head benefits as per Four Seasons Kuwait policy

30 day vacations an year

Quality of employee meals

Medical, dental, and vision insurance

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!

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