Agent Telesales / Fast Telco Subsidiary of Ooredoo Kuwait - #24391

Ooredoo Group of Companies


Date: 15/09/2021
City: Kuwait City, Al Asimah
Contract type: Full time
Ooredoo Group of Companies
The Company
Fast Telco Subsidiary of Ooredoo The Role

Responsible for providing on the ground support to the customer care function in handling and resolving customer tele-queries under the supervision of a Supervisor.



Key Accountabilities & Activities
  • Handle inbound/out sales calls for new & existing Fasttelco customers.
  • Achievement of targets in terms of revenue and invoice value and gross-ad.
  • Meet and maintain focus on Retail Sales KPI’s and quality measures set by the department supervisor/manager.
  • Secure customer satisfaction in every interaction in a professional manner.
  • Agree and strive to consistently deliver to individual and team performance objectives.
  • Provide customers with product and service information
  • Stay updated on products, services, promotions and procedures for Fasttelco.
  • Meet the objectives and performance measures agreed with the Telesales supervisor/manager.
  • Engage in latest promotions and events provided by marketing Department.
  • Perform any other roles and duties as directed by the line manager including the yearly objectives.Implement company policies and procedures and follow the set procedures in order to achieve Retail Department’s objectives.
  • Build relations through confidence and judgment with positively influencing change and innovation.
  • Understand the team and collaborates with others to achieve objectives
  • proactively seek clarification when needed.
  • Demonstrate awareness of workloads, offer help team members and take on additional tasks when appropriate.
  • Contribute to team discussion to share knowledge and offer ideas and solutions that can benefit the group.

Requirements
  • Proficiency in both English and Arabic language
  • MS Office

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