Market Information & Client Services Manager (Kuwaiti Nationals Only) - #24219


Date: 14/09/2021
City: Ar Rābiyah, Al Asimah
Contract type: Full time

Market Information & Client Services Manager (Kuwaiti Nationals Only)

Some careers grow faster than others

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services

We are currently seeking an ambitious individual to join our Securities Services team, working together with colleagues to define, manage and achieve divisional business targets.

In this role you will:

  • Take on a portfolio of clientele which comprises of Global Custodian, Broker Dealers and Private Banks. He/she will be the main point of contact in respect of information pertaining to investing in Kuwait as well as market support nuances. These clients are professional and seasoned network managers who demand attention to details, timeliness and accuracy of responses
  • Keep clients appraised of the ongoing position in terms of settlements and corporate actions, mainly for outstanding trades, and claims. Must be able to think out of the box in terms of rectifying failed or error trades
  • Assume responsibility to ensure that Operations understand and meet client’s agreed SLA requirements
  • Work with other partners: LGA, TRY, NSC, CCO, GLCM and CIB/CMB to resolve any operational issue for clients
  • Identify any other business opportunity to increase revenue such as ring fencing FX arrangements with HSBC and communicate the operational disadvantages to executing FX through 3rd parties
  • Coordinate with the CIM team and ensure that Questionnaires, DDQ, RFP, SLAs are submitted timely
  • Manage the relationship with market participants and to update the Market Guide for any changes in market nuances. The incumbent is also expected to prepare market information related documents, manage market broadcasts as also update our publication on the internet
  • Develop client service plans & programs, in conjunction/co-ordination with AVP Client Services
  • Implement service improvement initiatives on an ongoing basis in response to clients' needs
  • Understand the regulatory requirements of the market and communicate these to clients accordingly
  • Ensure SLA reviews are done regularly to protect/minimize risk to the Bank


In order to be successful in this role you need to meet the following requirements:

  • Must be a University graduate
  • Atleast 5 years CNC/Securities market related experience
  • Good knowledge in securities market practices & procedures, settlement & corporate action processes, SWIFT messages
  • Strong inter-personal skills are required as he / she is likely to have a high degree of interaction with market regulators such as the Capital Markets Authority, Boursa Kuwait, Kuwait Clearing Company, Department of Inspection and Taxation, apart from day to day engagement with our clients
  • Knowledge in payments, credit, treasury services
  • Minimum 3 years as an executive and at management level dealing with internal and external customer

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

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