Customer Service Representative- Virtual Banking (Kuwaiti Nationals) - #130066

Commercial Bank of Kuwait


Date: 23/09/2022
City: Kuwait City, Al Asimah
Contract type: Full time
Commercial Bank of Kuwait
Job Description

-Interact with customers and service all transactional requirements.

-Answering all types of customers\' transactions using (Tureconf, 3CX, Kiosk, Swift, ICBS, CBK application, social media, WhatsApp, ticking and E-mail).

-Service standards as defined to be adhered at all times.

-Any other assignments as defined by the Manager or Supervisor from time to time.

-Maintain service quality - (Following call protocol, CBK greeting ending, name, proper answers, polite and proactive response.

-Ensure accuracy of the information provided to customers, request support from Operations Officer if required.

-Keep customer information confidentiality.

-Abide by IT Security policy and procedures.

-Suggest to the customer after finishing the transaction on usage of Mobile application, On-line Banking & other services.

-Number of calls answered and average time of call as per industry standards.

-Offering correct information while maintaining high service quality utilizing Virtual Banking Skills.

-Fast response and process to financial and non-financial.

-Communicate customer\'s suggestions/comments clearly to the Team Leader/Supervisor.

-Follow-up with Branch or concerned Dept. /Division for any issue related to the Unit.

-Accordingly lead & supervise the team of CSR to run normal Virtual Banking transactions and tasks assigned by superiors.

-Communicate with Operations Officer/Operations Manager in case of need to solve service emergency.

Skills

-Planning and organizing

-Communication

-Client Focus

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