Telephone Operator - #12965
City: Ar Rābiyah, Al Asimah
Contract type: Full time
Hotel Brand: Crowne Plaza
Location: Kuwait, Kuwait City
Job number: EMEAA22009
About UsWhat's your passion? Whether you're into tennis, diving or karaoke, at IHG® we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. At the moment we're looking for Telephone Operator to join our energetic, enthusiastic and passionate team at Crowne Plaza Kuwait Al Thuraya City.
Your day to day- Provide the customers with the information about the hotel and its surroundings; - Provide prompt, correct communications support; - Transfer incoming calls promptly to the appropriate extension; - Assist guests to make long distance calls by instructing them on the appropriate procedures and/or placing calls for them; - Take and deliver accurate and complete messages for the guests; - Insure guest is awakened as requested by accepting, recording and executing wake-up calls; - Provide a proper registration of passports of Russian and foreign guests. - Handles guests needs or requests and reports complaints to the Telephone Supervisor - Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
What we need from youIn order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five star hotel environment. You will have excellent written and spoken English. Your experience in handling guests requests, and exceeding their expectations would be regarded as essential. Your working knowledge of OPERA system, and multi lingual would be an advantage.
What we offerWe want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!
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