Reservation Agent - #12815

Accor HQ

Date: 30/07/2021
City: As Sālimīyah, Hawalli
Contract type: Full time
Accor HQ

Duties and Responsibilities

  • Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved

  • Assist Reservation Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management.

  • Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc.

  • Chase up on all unconfirmed individual and group bookings.

  • Chase tour operators for deposits, confirmation of numbers etc.

  • Constantly monitor availability and close out/open up to different rate codes.

  • Be familiar with all rates.

  • Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

  • Make and confirm reservations.

  • Make restaurant, transportation, or entertainment reservation, and arrange for tours.

  • Order complimentary flowers or champagne for guests.

  • Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved.

  • Ensure the completion of all reservations.

  • Monitor websites for incoming reservations.

  • Monitor daily availability and keep front office informed of best rates to sell.

  • Operate wait list on busy days to ensure maximum occupancy

  • Record turnaways on busy dates.

  • Perform regular checks of future bookings.

    • Show prospective clients around the hotel.

  • Assist with the compilation of daily/weekly/monthly/yearly statistical reports or any other reports as requested by the Reservation Manager.

  • Date stamps, sort, and rack incoming mail and messages.

  • Transmit and receives messages, using telephone or telephone switchboard.

  • Keep records of room availability and guests' accounts, using the computer system.

  • May be required to work on the Front Desk from time to time.

  • When necessary to follow up out bookings and send apology if required.

  • Perform miscellaneous job-related duties as assigned.
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