Customer Service Representative - Bilingual - #12506

Tamdeen Mall Management


Date: 29/07/2021
City: As Sālimīyah, Hawalli
Contract type: Full time
Tamdeen Mall Management

Job Description

  • Perform tasks as directed in pursue of the achievement of excellent customer service.
  • Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.
  • Coordinate with other Departments, key tenants, suppliers and center’s advertising and public relations agencies to ensure excellent service delivery.
  • Check cleanliness and operation of the Mall levels including its gates and ensure that they are clean and communicate any issues to the concerned Department.
  • Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.
  • Ensure customer satisfaction through personal recognition and prompt cordial attention from the MALL visit until the customer leaves the center.
  • Ensure repeat customers and first-time visitors receive recognition and prompt service.
  • Ensure product knowledge is up to date and awareness of Mall Events, local events, venues, and transportation options.
  • Follow up courtesy calls for customers who experienced issues.
  • Inspect the Mall according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department to ensure the highest quality assurance is applied.
  • Promote Inter-Mall Shops and facilities.
  • Prepare customer service requisitions for amenities on a timely basis.
  • Attend shift briefings on time to share valuable feedback and to facilitate communications for smooth operations.
  • Perform other related duties as and when assigned

Skills

  • Minimum experience of 2 years in Customer Service in hospitality industry preferred
  • High School Diploma, Bachelor’s Degree preferred
  • Strong communication skills and fluency in English and Arabic (preferred)
  • Must have strong interpersonal skills
  • 6 days a week in 8-hour rotational shifts

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