Passenger Services Supervisor - #12068

Louis Berger Services


Date: 28/07/2021
City: Kuwait City, Al Asimah
Contract type: Full time
Louis Berger Services
Overview:
Louis Berger Services is currently looking for a qualified Passenger Services Supervisor to fill a position in Kuwait

The ideal candidate will perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, Instructions and the Performance Work Statement

Responsibilities:
The ideal candidate will perform all tasks associated with the safe and correct operation of the Air Terminal as directed by management, regulations, policies, Instructions and the Performance Work Statement

Passenger Services Supervisor acts as Alternate Passenger Services Manager when required
Responsible for all the safe and correct operation for their assigned shift
Perform passenger service functions and all guidance listed in the PWS
Coordinate employee training that are assigned to their shift
Periodically evaluate employees performance based on established criteria
Track and document training in the employee training records
Decertify all employees that fail evaluations and facilitate refresher training
Responsible for the processing of passengers using automated/non-automated systems

Responsible for Lost & Found and mishandled baggage
Maintain space available and space required passenger listings

Responsible for all government provided equipment and reporting issues to the Station Manager

Use established procedures to assist passengers who have visa or passport issues as per the PWS

Use established procedures to coordinate transportation and lodging for in-transit thru-load passengers a per the PWS

Prior experience in Passenger Services is preferred

Qualifications:
Must have computer skills and be able to operate a variety of computer programs

Must be detail oriented, motivated and drive to perform at a high level
Must be able to comprehend English to include reading and writing
Must maintain a valid driver’s license
You will be required to maintain a valid passport
You will be required to maintain NAC/Secret clearance

DESIRABLE SKILLS: The following are desirable skills for the position upon hire
Great interpersonal skills
Customer service oriented
Team player
Excellent leadership skills
Ability to multi-task

NOTE 1: Position will be required to work in all areas of ATGHS

NOTE 2: Position is a physically challenging position; extended periods of standing, walking, pushing and lifting are required

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