Front Office Receptionist - #11969
City: Salwá, Hawalli
Contract type: Full time
Duties and Responsibilities
To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill
To carry out all the day-to-day Front Office operations associated with the guests
To manage the hotel petty cash and the sale of rooms in he hotel.
- To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.
- Establish good working relationships with the guests and your colleagues.
Ensure that the guest service is excellent so that he/she will return to the hotel
Update Guest history
Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel
Know the pricing policy of the hotel
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible
Follow up on the guest requests and ensure it is done or offer alternative solution
Own the problem, solve it and follow up, involve your supervisor when it is necessary
Ensure that the service offered and the provisions provided to the guests are up to company standard
Ensure that the service provided to the guests will win their loyalty to return to the company
Provide wake-up calls as requested by the guests
Inform the guest of all the conditions related to their stay in the hotel
Forward any messages received for the guest
Forward all relevant information to the other departments in the hotel
Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels
Perform miscellaneous job-related duties as assigned
Complete the daily check list (am/pm/night)
Assist in all Front of the House task
Fully aware about the Le Club Membership Procedure and how to earn points and updatge in the system
Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
- Perform miscellaneous job-related duties as assigned.
Ensure that the handing of a reservation for the hotel is done with complete professionalism
- Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled
Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards
Attend all the departmental briefing and training programs concerned
Prepare lists of arrivals, departures, residents and VIPs
Apply Policy and Procedure for cash handling as per Hotel regulation
Apply Guest Credit Policy as per Hotel regulation
Having complete understanding of the Hotel's employee handbook and adhere to the regulations
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