Front Office Receptionist - #11969

IBIS


Date: 27/07/2021
City: Salwá, Hawalli
Contract type: Full time
IBIS

Duties and Responsibilities



  • To ensure that all guests who stay at the hotel are completely satisfied and all interactions with them is handled in a very professional manner right up to the payment of the bill
  • To carry out all the day-to-day Front Office operations associated with the guests
  • To manage the hotel petty cash and the sale of rooms in he hotel.

    • To assist the Guest efficiently, courteously and professionally in all Front Office Duties, as per internal procedures.


    • Establish good working relationships with the guests and your colleagues.


  • Ensure that the guest service is excellent so that he/she will return to the hotel
  • Update Guest history
  • Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel
  • Know the pricing policy of the hotel
  • Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible
  • Follow up on the guest requests and ensure it is done or offer alternative solution
  • Own the problem, solve it and follow up, involve your supervisor when it is necessary
  • Ensure that the service offered and the provisions provided to the guests are up to company standard
  • Ensure that the service provided to the guests will win their loyalty to return to the company
  • Provide wake-up calls as requested by the guests
  • Inform the guest of all the conditions related to their stay in the hotel
  • Forward any messages received for the guest
  • Forward all relevant information to the other departments in the hotel
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels
  • Perform miscellaneous job-related duties as assigned
  • Complete the daily check list (am/pm/night)
  • Assist in all Front of the House task
  • Fully aware about the Le Club Membership Procedure and how to earn points and updatge in the system
  • Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.


    • Perform miscellaneous job-related duties as assigned.


    • Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.


  • Ensure that the handing of a reservation for the hotel is done with complete professionalism
  • Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled
  • Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards
  • Attend all the departmental briefing and training programs concerned
  • Prepare lists of arrivals, departures, residents and VIPs
  • Apply Policy and Procedure for cash handling as per Hotel regulation
  • Apply Guest Credit Policy as per Hotel regulation
  • Having complete understanding of the Hotel's employee handbook and adhere to the regulations
    contained within
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